Dear customer, to streamline the manufacturing process, we kindly ask you to review the following before completing your purchase. Completing the purchase or using the website or its applications will be considered as acceptance of these terms:
In our commitment to providing a unique shopping experience for our products, we present to you the terms and conditions of the NH Net Home store:
1- Please do not complete the purchase from the store without contacting us to understand your request and know the available sizes and colors, and then confirm the pricing. Note that large orders that require taking measurements and installation from us are only in Riyadh, as they require a visit to take measurements and install at the customer’s home. There is a service for visiting to take measurements and choose colors and specifications in Riyadh, which is refunded from the order value when it is implemented, and also a paid design service.
2- 50% of the invoice value must be paid to start manufacturing, and the other 50% must be paid upon completion of manufacturing and before delivery and installation. All products are manufactured according to the pictures, measurements, and specifications that the customer wants, and we do not have pre-stock.
3- The delivery dates for custom-made bedrooms, screens, and other decorations in Riyadh depend on their quantity, which may take up to 30 working days, and this will be explained to the customer before approving their order.
4- The full amount must be paid when ordering, at the end of the manufacturing period and before installation, as the order will not be released for installation until 100% of its value has been paid.
5. Net Home reserves the right to photograph completed work before and after its completion for quality documentation and internal archiving purposes. It also reserves the right to use images and videos of the product or service in marketing and advertising materials, including its website and social media platforms, without disclosing the client's identity or any personal details.
If the client wishes not to publish the images or use them for marketing purposes, the organization must be notified in writing before the project is implemented, and this notification is binding on both parties.
Return policy for custom manufacturing :
1- The value of furniture orders will not be refunded after manufacturing has begun.
5- We do not accept the return of any product due to a slight difference in the shades of color from what the customer chose, provided that the color is the same as the catalog number, as the colors may differ from one device to another and according to the conditions and type of lighting. The pictures in the store are approximate and those sent to customers via WhatsApp are also approximate and not professional, and the sizes or colors of the product may not appear as they are in reality. We rely on the sizes, divisions and specifications as they appear in the order invoice.
3- The store has the right to cancel the order at any time and return the money to the customer, in the event of any materials used in manufacturing running out, or difficulties in manufacturing, or an increase in cost to the customer or the store, or for any reason whatsoever, such as an error in the order, sizes, or image. This entails informing the customer of the reason for the cancellation and refunding the money to the customer’s account without any deduction from the transferred amount. In the event that the customer cancels the order after the design and before implementation begins, the design cost or any other costs that have been incurred will be deducted.
4- We only provide customers with product measurements and dimensions, and we are not responsible for the accuracy of the information provided by the customer regarding the dimensions he has during special manufacturing unless we take the measurements, and he is also responsible for his choice of color via the online.
5- If the customer refuses to receive the order after it arrives for any reason, the customer shall bear the transportation costs “to and from”, and the store shall disclaim any responsibility related to the damage resulting from reloading and unloading.
6- The warranty does not cover cases of misuse, such as burning, breakage or damage resulting from the use of chemical cleaning materials. In the event that the product needs maintenance, whether free or paid, the customer bears the expenses of transporting the product to the workshop if it cannot be treated and maintained at the customer’s home in Riyadh.
These terms were last updated in March 2026.
Net Home Store has the right to modify and update these terms and conditions at any time without notifying customers. Customers must review the terms and conditions, updates, and modifications before purchasing, as the modification is binding on everyone.